CozyArmy Refund Policy

We want you to love your order. If something isn’t right, contact us and we’ll handle it under the rules below.

Return Policy
CozyArmy will accept, for return or exchange, items purchased on our website within 30 days of purchase under the following conditions:

- There are no visible signs of wear or damage  
- All original packaging is intact  
- Any sign of damage may void the return  

Item(s) cannot be returned or exchanged after 30 days of purchase.

We do not accept returns of intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.

For all returns or exchanges, email cozyarmystore@outlook.com with your order number and reason for return or exchange. We will handle your request based on the rules on this page.

Exchanges
Email cozyarmystore@outlook.com with your order number and the reason for the exchange. We will handle your request based on the rules on this page.

Return Shipping 
You are responsible for paying your own shipping costs for returning your item.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds
Once your return is received and inspected, we will email you to confirm we received it and whether your refund is approved or rejected. If approved, your refund will be processed and a credit will be applied to your original method of payment.

Late or Missing Refunds
There is often processing time between financial institutions before a refund posts (2–3 days is normal). If you still have not received your refund after that window, email cozyarmystore@outlook.com and we will look into it.

Gifts 
Follow the instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive store credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items 
If you receive a damaged or defective item, email cozyarmystore@outlook.com within 48 hours of delivery.

If you do not report the damage within that 48-hour period, we may not be able to honor your claim. We use the timestamp and delivery confirmation from the carrier when reviewing damage or return requests.

Questions 
Email cozyarmystore@outlook.com with questions or concerns.